Technical Support: Our Commitment to our CustomersIf you experience any technical difficulties with the site, or any difficulties with using Rapidocs, please contact us here. Please note that we cannot provide you with direct legal advice. Although e-mail inquiries receive the fastest response, you may also call us toll-free at 855-LGL-FORM (855-545-3676). You can insert a trouble ticket at our Technical Support Portal: https://smarterlawsupport.zendesk.com . This will get you the fastest response. Also not that the Technical Support Portal: https://smarterlawsupport.zendesk.com has a knowledge base of frequently asked questions that you might find helpful. Please note our refund policies:We offer a 100% guarantee - if you can't use our automated forms, tell us within 3 days of the date of purchase and we'll refund your money. Note that if you are using our forms for a Transgender Name Change you are required to check with the clerk of your local court to determineif additional local forms are required. We are not responsible for providing these local forms as they are particular to local court systems and formany courts this presents a new situation. However, please note: The legal documents offered from our sites are intended to be prepared and filed in the near future, within thirty (30) days. Changes in laws and document guidelines can make older documents obsolete or unacceptable for courts. These types of changes can be adopted by courts at any time. As such, your purchased documents must be filed within thirty (30) days from the date of purchase. If for any reason your purchased forms are rejected and you did not file your documents within this time frame, there will be no refunds. For our Document Preparation Service:You may request a 100% refund, less a $15.00 administrative fee, after you submit your Questionnaire, but before we deliver back to you your documents. After we deliver your documents back to you there is no refund, unless your documents are rejected by a court. Evidence of the court's rejection (such as documentation from the Court, etc.) will be required. We cannot control the outcome of your case. If your name change becomes contested and/or complicated for any reason, the pleadings we prepare for you MAY not work. We will not grant you a refund under these circumstances. Please note: The legal documents offered from our sites are intended to be prepared and filed in the near future, within thirty (30) days. Changes in laws and document guidelines can make older documents obsolete or unacceptable for courts. These types of changes can be adopted by courts at any time. As such, your prepared documents must be filed within thirty (30) days from the date of delivery. If for any reason your prepared forms are rejected and you did not file your documents within this time frame, there will be no refunds. There will be NO refunds after six months from ordering date.Our mail address is: |
